STANDARD TERMS & CONDITIONS

1.1.These Standard Terms and Conditions (Terms) govern your use of the website at www.dexon.com.au (Website) and any purchase of products and any provision of services from TUS & TR Pty Ltd trading as Dexon Division (ACN 680 909 102) (Dexon, we, us or our).

1.2.The Website provides users with the ability to browse and purchase a range of products offered by us. By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree, do not use the Website or place an order.

1.3.These Terms apply to all users, including browsers, customers, and contributors of content.

1.1. To place an order you must:

(a) be at least 18 years old; and

(b) provide accurate and complete information.

1.2. You may be required to create an account to access certain features of the Website.

1.3. You warrant that all information provided when creating an account is accurate, current and complete, and you agree to keep that information up to date.

1.4. You are responsible for maintaining the confidentiality of your account details (if applicable) and for all activity under your account.

1.5. You must notify us immediately of any unauthorised use of your account or any security breach.

1.6. We are not liable for any loss or damage arising from unauthorised use of your account.

3.1.We aim to ensure product descriptions, images, specifications and pricing are accurate at the time of publication. However, images are for illustration purposes only and may differ slightly from the actual product.

3.2.You acknowledge and agree that:
(a)product images are for illustrative purposes only;
(b)minor variations in colour, finish, materials, brightness, packaging or appearance may occur; and
(c)product compatibility is your responsibility unless expressly stated otherwise.

3.3.To the extent permitted by law, minor cosmetic or manufacturing variations that may occur do not constitute defects for the purposes of Australian Consumer Law (ACL).

3.4.If a product is not as described, you may have rights under the ACL (see section 12). Consumer guarantees apply automatically and cannot be excluded.

3.5.Except as expressly required under the ACL, you acknowledge and agree that you have not relied on any representation, description, illustration or information on the Website as being a complete or definitive statement of the product’s suitability for your particular purpose.

4.1. All prices are stated in Australian Dollars (AUD) and include GST unless otherwise indicated.

4.2. We may vary prices at any time prior to acceptance of an order.

4.3. Payment must be received in full prior to dispatch of products.

Payments may be processed using third-party providers. You agree to comply with their terms

5.1. Placing an order is an offer to purchase. We may accept or reject your order (including where products are unavailable, pricing errors occur, or we suspect fraud).

5.2. A contract is formed when:

(a) payment has been successfully processed; and
(b) we send you an order confirmation email.

5.3. We may cancel an order before dispatch (including after we send you an order confirmation email) and provide a refund if:

(a) we cannot fulfil the order;
(b) there is a pricing or listing error; or
(c) payment is not authorised or is reversed.

6.1. Delivery timeframes are estimates only and not guaranteed.

6.2. Risk of loss or damage passes to you on delivery to the nominated address. We are not liable for delays, losses or delivery issues caused by couriers or other third-parties or by incorrect delivery details provided by you.

6.3. Title (ownership) passes to you when we receive full payment for the product.

7.1. You must inspect all products immediately upon delivery.

7.2. Any damage, defects or missing products/items must be reported to us within 48 hours of delivery, together with photographic evidence and order details.

7.3. Failure to notify us of damage, defects or mission products/items within the period noted in clause 7.2 constitutes acceptance of the products, subject to your rights under ACL.

8.1. Some products we supply are aftermarket automotive products, while others may be intended for use in different applications or industries.

8.2. Installation of products may require professional skill, tools or technical knowledge.

8.3. You acknowledge and agree that we are not responsible for, and you assume all risk in, the installation, wiring, modification, use or misuse of products, including where installation is performed by a third party.

8.4. You are solely responsible for ensuring that products are installed correctly, used safely and in compliance with all applicable laws, regulations and requirements relevant to the intended application or industry.

9.1. Some products sold by us:

(a) are designed and/or marketed for off-road use only;
(b) must only be used off-road and not on public roads; and
(c) may not comply with the Australian Design Rules (ADR) or other vehicle standards applicable to vehicles operated on public roads in all Australian states or territories.

9.2. You acknowledge and agree that the ADR and other vehicle compliance requirements generally apply to vehicles used on public roads, and that differing laws, regulations or requirements may apply to vehicles or equipment used off-road, on private property or in non-public road environments.

9.3. It is your sole responsibility to ensure that your use of any product complies with:

(a) all applicable laws, regulations and standards in the relevant jurisdiction; and
(b) the manufacturer’s instructions and recommended use.

9.4. To the extent permitted by law, we make no representation or warranty that any product is legal, compliant or approved for use on public roads or in any jurisdiction unless expressly stated in writing.

9.5. To the extent permitted by law, we accept no responsibility or liability for any loss, damage, penalty, defect, injury or claim arising from:

(a) use of products on public roads in circumstances where products are not approved or not compliant;
(b) use of products off-road, on private property or non-public road environments;
(c) non-compliant installation or modification; or
(d) use of products otherwise than in accordance with applicable laws or for their intended purpose.

9.6. Without limitation, compliance with applicable rules and regulations relating to auxiliary lighting (including the number, positioning, wiring, activation and use of such lighting) depends on the manner in which products are installed and used. We have no control over, and accept no responsibility for, the configuration or use of products once supplied.

10.1. Any technical advice, guidance or recommendations we provide are general in nature only.
10.2. You remain solely responsible for determining the suitability, compliance and correct use of products for your vehicle and circumstances.

11.1.Returns and refunds are handled in accordance with the ACL and section 12 of these Terms.

11.2.In addition to your rights under the ACL, we offer a 30-day change-of-mind return for eligible products, provided that the return request is made within 30 days of delivery (or date of purchase for in-store transactions), the product is unused, uninstalled and in its original condition, all original packaging, accessories, manuals, tags and labels are included, and proof of purchase is provided.

11.3.Certain products may be excluded from change-of-mind returns due to their nature. Any exclusions will be clearly stated on the relevant product page on our Website or advised at the time of purchase.

11.4.All returns must be requested via our return process (available by contacting us via our Website) and approved prior to return of the product. A Return Merchandise Authorisation (RMA) will be issued by us upon approval. Products returned without an approved RMA may be refused.

11.5.For change-of-mind returns, you are responsible for all return shipping costs. Original shipping costs are non-refundable, unless required by law.

11.6.Where products are returned for warranty assessment, you are responsible for return shipping costs in the first instance. If, following assessment, we determine that the product is covered by an applicable warranty or consumer guarantee, we will reimburse reasonable return shipping costs and cover the cost of shipping the repaired or replacement product back to you.

11.7.You are responsible for ensuring that returned products are packaged securely and delivered safely to our warehouse. We recommend using appropriate packaging and a tracked delivery service, and considering transit insurance where appropriate.

11.8.Once a returned product is received and inspected, subject the product meeting the applicable return conditions, we will process the return within a reasonable timeframe.

11.9.Any claims relating to missing items, incorrect items or damage in transit that is apparent at the time of delivery should be reported to us within 3 business days of delivery, where reasonably practicable. This clause 11.9 does not limit any rights or remedies you may have under the ACL, including in respect of faults or issues that are not immediately apparent.

12.1.Our products come with guarantees that cannot be excluded under the ACL.

12.2.Where we are permitted by law to limit our liability, our liability is limited (at our option) to:
(a)a replacement or a refund for a major failure; or
(b)repair or replacement for a non-major failure.

12.3.Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedies under the ACL or any other applicable law that cannot be excluded.

13.1.Warranty requests are handled in accordance with the ACL and section 12 of these Terms.

13.2.In addition to your statutory rights, certain products may be covered by manufacturer warranty or a warranty offered by us. Warranty periods, coverage and exclusions vary by product.

13.3.To the extent permitted by law, warranties do not cover damage or failure resulting from normal wear and tear, misuse, neglect or abuse, incorrect installation, wiring or configuration, unauthorised modification or alteration, or use otherwise than in accordance with provided instructions.
13.4.Proof of purchase is required for all warranty claims.

13.5.For full details of warranty coverage, exclusions and the warranty claims process, please refer to our Warranty Policy available on our Website.

14.1. This Website and its contents are provided in accordance with and subject to our Website Disclaimer available on our Website.

15.1.To the extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, loss of profit, loss of opportunity or loss of business arising out of or in connection with the Website, these Terms or the supply of products.

15.2.Subject to any non-excludable rights under the ACL or other law, our total aggregate liability is limited, at our discretion, to repair, replacement or refund.

16.1. To the extent permitted by law, you agree to indemnify, defend and hold harmless Dexon Division, TUS & TR Pty Ltd and each of their respective directors, officers, employees, contractors, consultants, agents and affiliates (the Indemnified) from and against all claims, demands, losses, damages, liabilities, costs and expenses (including reasonable legal fees on a full indemnity basis) arising out of or in connection with your use of the Website, purchase or use of products, or breach of these Terms, except to the extent caused by the Indemnified’s breach of non-excludable statutory obligations.

17.1. This Website may contain links to third-party websites. We are not responsible for the content or practices of those websites.

18.1.All content on this Website (including text, images, logos, graphics, and software) is owned or licensed by us and protected by intellectual property laws.

18.2.You may not reproduce or commercialise any Website content without our written permission.

18.3.We grant you a limited, non-exclusive, revocable licence to access and use the Website for personal, non-commercial purposes, subject to these Terms.

18.4.You must not:
(a)use the Website for any unlawful purpose;
(b)interfere with the operation or security of the Website;
(c)engage in automated use, data scraping or unauthorised access; or
(d)reproduce, distribute or exploit any Website content without prior written consent.

19.1.We may collect, use and disclose personal information in accordance with and subject to our Privacy Policy available on our Website.

19.2.The Australian Privacy Principles under the Privacy Act 1988 govern standards around collection, use, and disclosure of personal information for covered entities.

We may suspend or terminate your access to this Website, cancel orders or refuse service where these Terms are breached, unlawful conduct is suspected or as required by law. Termination does not affect your rights or obligations accrued prior to termination.

We are not liable for any delay or failure to perform our obligations under these Terms where such delay or failure is caused by events beyond our reasonable control, including natural disasters, government action, supply chain disruption, power or telecommunications failure, labour disputes or courier delays. Where performance is prevented for a reasonable period, we may cancel affected orders and refund amounts paid for products not supplied.

If any provision of these Terms is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision will be severed and the remaining provisions will continue in full force and effect

These Terms constitute the entire agreement between us and you in relation to the Website and the supply of products and supersede all prior representations, agreements or understandings, whether written or oral.

These Terms are governed by the laws of Victoria, Australia, and the courts of Victoria have exclusive jurisdiction.

We may amend these Terms from time to time. The current version will be posted on our Website at www.dexon.com.au or a copy may be obtained by contacting us (via our Website) or by:

Post: 24 Smith Street, Mooloolaba QLD 4557
Telephone: + 61 3 4422 2555
SMS: + 61 4 9933 3866

These Terms were last updated on 25 February 2026.